Shipping Info


Orders are processed 5 days a week (Monday – Friday), with the exception of United Arab Emirates public holidays. For orders placed and processed on the weekend, you will receive a completed order notification, however your item will not ship from our warehouse until Monday.

What Will It Cost:

Please note these prices are subject to change and the price in the checkout is the final price.

How Long Will It Take:

Shipping times are listed below. These times are a guide and subject to change. If you have not received your order please contact us within 30 days (between day 25-28 is ideal) from your dispatch email.

  United Arab Emirates:  
  • Delivered by Courier Post.
  • 15 AED flat rate.
  • 1-3 working days delivery time to most areas. Rural deliveries occur an additional 1-2 working days delivery time and additional cost of 3 to 5 AED.
  • Courier Post can deliver to P.O Boxes across UAE.

  • Saudi Arabia 32 AED
  • Kuwait 45 AED
  • Oman 20 AED
  • Qatar 97 AED
  • Bahrain 40 AED
  • Estimated 2-7 working days delivery time.

  International Rest of World:  
  • Economy Tracked
    • 8-16 working days delivery time
    • Starting rate between 40 -120 AED
  • Courier
    • 4-8 working days delivery time
    • Starting rate between 120 and 160 AED
  • Express
    • 1-5 working days delivery time
    • Starting rate between 250 and 375 AED
    • Please note Express Courier cannot deliver to P.O Boxes

Please note not all delivery options are available to every country and the rate is subject to change. 

Can I track my order?:

Every order will be given a delivery tracking number, which will be included with your order dispatch notification email. Simply click the link and all available tracking information for your order will be displayed. 

Where is my order?:

Your order should arrive within the specified shipping time periods*. You will receive a dispatch notification once the order has left our warehouse. An order undelivered worldwide within 30 days will need to have an inquiry raised with our shipping partners to ensure relevant measures can be taken to retrieve the order. After 30 days the goods will be deemed to have been fully supplied, ordered completed and will not be eligible for a postal inquiry or compensation. If you have not received your order please contact us within 30 days (between day 25-28 is ideal) from your dispatch email.

Delivery Charges:

You will be charged the greater:

  • The actual weight of your parcel
  • The volumetric weight of your parcel

This includes additional packaging required to safely transport the goods to your destination. By making a purchase, you agree that you accept the shipping charges that have been notified to you during the checkout.

The delivery charges referred to in our Shipping Information do not include any applicable importation charges, such as taxes, duties and other customs charges. When delivery is to a country other than UAE, you are responsible for all such taxes and duties.

We do not guarantee that taxes and duty will not be levied and in the event of this happening they are the responsibility of you, the purchaser. Every legal effort is made by to minimize the likelihood of local (destination country) taxes and duties being imposed. If you, the customer, refuses to pay the customs duties, the goods will be returned to, at which point we will then refund the order less any freight and customs charges incurred. Please visit your own country’s customs website for more information on customs fees.

If your order is ‘returned to Sender’ and the supplied address is correct, we will resend or refund the order, as directed.  Freight charges will not be refunded in the following circumstances:

  • If the parcel has attempted delivery and is then Returned to Sender.
  • If the address supplied in the order is incorrect.
  • If the delivery is refused by the receiver
  • If the parcel is unable to be delivered and then is unclaimed